{"id":35088,"date":"2025-04-26T23:02:49","date_gmt":"2025-04-26T19:02:49","guid":{"rendered":"https:\/\/shamsfz.ae\/feedback-und-beschwerden\/"},"modified":"2026-02-09T13:28:00","modified_gmt":"2026-02-09T09:28:00","slug":"feedback-und-beschwerden","status":"publish","type":"page","link":"https:\/\/shamsfz.ae\/de\/feedback-und-beschwerden\/","title":{"rendered":"Feedback und Beschwerden"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"35088\" class=\"elementor elementor-35088 elementor-433\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12b304a e-flex e-con-boxed e-con e-parent\" data-id=\"12b304a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48c74c2 elementor-widget__width-inherit elementor-absolute elementor-widget elementor-widget-image\" data-id=\"48c74c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"398\" height=\"759\" src=\"https:\/\/shamsfz.ae\/wp-content\/uploads\/2025\/04\/right-bg.svg\" class=\"attachment-large size-large wp-image-35092\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d40ad0a e-con-full e-flex e-con e-child\" data-id=\"d40ad0a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7986667 e-con-full e-flex e-con e-child\" data-id=\"7986667\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e041c5 elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"5e041c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Feedback und Beschwerden<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-faffce7 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"faffce7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:20}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Helfen Sie uns, Sie besser zu bedienen<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a4483c elementor-widget-tablet__width-inherit elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"0a4483c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:50}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">In der Shams Free Zone sind wir bestrebt, die h\u00f6chsten Standards f\u00fcr Service, Transparenz und Verantwortlichkeit einzuhalten. Dieser Kanal steht Ihnen zur Verf\u00fcgung, um formelles Feedback oder Beschwerden in Bezug auf die Shams Free Zone oder die in der Freizone t\u00e4tigen Unternehmen mitzuteilen. Jede Einsendung wird mit Sorgfalt und Vertraulichkeit behandelt, um sicherzustellen, dass Ihre Stimme zu einer kontinuierlichen Verbesserung beitr\u00e4gt.  <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3b443ca e-con-full e-flex e-con e-child\" data-id=\"3b443ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc6de71 elementor-widget-tablet__width-inherit elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"cc6de71\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:50}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Wenn Sie ein Kunde sind, kontaktieren Sie uns bitte \u00fcber den Live-Chat oder rufen Sie an<b><a style=\"color:#fff\" href=\"tel:80074267\">800 SHAMS (74267)<\/a><\/b> f\u00fcr alle Fragen zum Service oder zur Anwendung.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3146098 elementor-widget-tablet__width-inherit elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"3146098\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:50}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">F\u00fcr Bewerbungen oder Jobanfragen senden Sie bitte eine E-Mail an <b><u><a style=\"color:#fff\" href=\"mailto:careers@shams.ae\">careers@shams.ae<\/a><\/u><\/b><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-871994f elementor-widget-tablet__width-inherit elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"871994f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:50}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Bei schwerwiegendem Fehlverhalten, Betrug oder unethischen Praktiken reichen Sie Ihre Meldung bitte \u00fcber unser sicheres <b><u><a style=\"color:#ffffff\" href=\"https:\/\/shamsfz.ae\/de\/amana\/\">AMANA Whistleblowing-Portal.<\/a><\/u><\/b><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6aa442 elementor-widget-tablet__width-inherit elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"a6aa442\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:50}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">F\u00fcr alle anderen Fragen oder Anregungen besuchen Sie bitte unsere <b><u><a style=\"color:#ffffff\" href=\"https:\/\/shamsfz.ae\/de\/kontaktieren-sie-uns\/\">Kontakt Seite<\/a><\/u><\/b><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-80851d3 e-con-full e-flex e-con e-child\" data-id=\"80851d3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-c3dd53d e-con-full e-flex e-con e-child\" data-id=\"c3dd53d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-991eb2d gradient-text elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"991eb2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Helfen Sie uns zu verbessern<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c21e7a elementor-button-align-end elementor-widget elementor-widget-form\" data-id=\"8c21e7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;N\\u00e4chste&quot;,&quot;step_previous_label&quot;:&quot;Vorherige&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Feedback und Beschwerden\" aria-label=\"Feedback und Beschwerden\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"35088\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"8c21e7a\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tVollst\u00e4ndiger Name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Vollst\u00e4ndiger Name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tTelefon\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<span class=\"ccfef-editor-intl-input\" data-id=\"form-field-email\" data-field-id=\"76d2106\" data-default-country=\"ae\" data-include-countries=\"\" data-exclude-countries=\"\" data-common-countries=\"same\" data-prefer-countries=\"\" data-auto-detect-country=\"no\" data-strict-mode=\"no\" data-internationalisation=\"en\"\r\n\t\t\t\t\t\tdata-show-flags=\"yes\" data-dial-code-visibility=\"show\" style=\"display: none;\"><\/span>\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Telefon\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Nur Nummern oder Telefon-Zeichen (#, -, *, etc) werden akzeptiert.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-field_84d11a6 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_84d11a6\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tE-Mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[field_84d11a6]\" id=\"form-field-field_84d11a6\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"E-Mail\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_5494de2 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_5494de2\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tReklamation Typ\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_5494de2]\" id=\"form-field-field_5494de2\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"\">Art der Beschwerde<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Beschwerden im Zusammenhang mit Unternehmen, die in der Freizone Shams registriert sind\">Beschwerden im Zusammenhang mit Unternehmen, die in der Freizone Shams registriert sind<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Arbeitsbezogene Anliegen, die Unternehmen mit Shams-Lizenz betreffenlizenzierte Unternehmen\">Arbeitsbezogene Anliegen, die Unternehmen mit Shams-Lizenz betreffen<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Fragen oder Beschwerden, die direkt die Freizone Shams betreffen\">Fragen oder Beschwerden, die direkt die Freizone Shams betreffen<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"R\u00fcckmeldungen oder Beschwerden im Zusammenhang mit Telemarketing-Kommunikation\">R\u00fcckmeldungen oder Beschwerden im Zusammenhang mit Telemarketing-Kommunikation<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Verwaltungsstrafen im Zusammenhang mit der Einhaltung der UBO\">Verwaltungsstrafen im Zusammenhang mit der Einhaltung der UBO<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Sonstiges\">Sonstiges<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tBeschreibung des Vorfalls\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Beschreibung des Vorfalls\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_55f99d6 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_55f99d6\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tUnterst\u00fctzende Datei (optional)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_55f99d6]\" id=\"form-field-field_55f99d6\" class=\"elementor-field elementor-size-sm  elementor-upload-field\" data-maxsize=\"20\" data-maxsize-message=\"Diese Datei \u00fcbersteigt die maximale Dateigr\u00f6\u00dfe.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_6404df2 elementor-col-100\">\n\t\t\t\t\t<span style=\"font-size:14px;line-height:13px;\">Mit dem Absenden dieses Formulars best\u00e4tige ich, dass die von mir gemachten Angaben nach bestem Wissen und Gewissen wahrheitsgetreu sind und dass ich damit einverstanden bin, telefonisch, per E-Mail oder per Nachricht kontaktiert zu werden.<\/span>\n<div style=\"height:35px\"><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">SUBMIT<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e3f5ede e-con-full e-flex e-con e-child\" data-id=\"e3f5ede\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Feedback und Beschwerden Helfen Sie uns, Sie besser zu bedienen In der Shams Free Zone sind wir bestrebt, die h\u00f6chsten Standards f\u00fcr Service, Transparenz und Verantwortlichkeit einzuhalten. Dieser Kanal steht Ihnen zur Verf\u00fcgung, um formelles Feedback oder Beschwerden in Bezug auf die Shams Free Zone oder die in der Freizone t\u00e4tigen Unternehmen mitzuteilen. Jede Einsendung [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-35088","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/shamsfz.ae\/de\/wp-json\/wp\/v2\/pages\/35088","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shamsfz.ae\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shamsfz.ae\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shamsfz.ae\/de\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/shamsfz.ae\/de\/wp-json\/wp\/v2\/comments?post=35088"}],"version-history":[{"count":1,"href":"https:\/\/shamsfz.ae\/de\/wp-json\/wp\/v2\/pages\/35088\/revisions"}],"predecessor-version":[{"id":35093,"href":"https:\/\/shamsfz.ae\/de\/wp-json\/wp\/v2\/pages\/35088\/revisions\/35093"}],"wp:attachment":[{"href":"https:\/\/shamsfz.ae\/de\/wp-json\/wp\/v2\/media?parent=35088"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}